--- title: "Frequently Asked Questions" description: "Find answers to common questions about Testomato's website monitoring service, features, pricing, and more." url: "https://testomato.com/faq/" --- # **Frequently Asked** Questions Everything you need to know about Testomato's website monitoring service [Start Free Trial](https://testomato.com/sign-up/ "Start Free Trial") ## Getting started - What is Testomato? Testomato is a website monitoring service that checks your site's availability, performance, and functionality 24/7. We alert you instantly when problems occur. - How do I get started? Sign up for a free 14-day trial — no credit card required. Add your website URL and Testomato starts monitoring immediately. - Do I need technical skills? No technical skills are needed. Our interface is designed for everyone. Just enter your URLs and we handle the rest. - Can I monitor multiple websites? Yes! You can monitor as many websites as your plan allows. Each site is tracked as a separate project with its own settings. - Is there a free trial? Yes, we offer a 14-day free trial with full access to all features. No credit card required to start. - What happens after the trial? After the trial, choose a plan that fits your needs. Your data and settings are preserved when you upgrade. ## Monitoring features - How often does Testomato check my website? Uptime is checked every 15 seconds. Website content and error checks run every 5 minutes. These are among the fastest intervals in the industry. - Where are your monitoring servers located? We monitor from [multiple locations worldwide](https://testomato.com/monitoring-locations/) to ensure accurate results and detect regional issues. This helps avoid false positives from local network problems. - What types of checks can I configure? You can check for uptime, HTTP status codes, page content, keywords, forms, redirects, SSL certificates, response times, and custom rules. - What's the difference between uptime and website monitoring? Uptime monitoring checks if your server responds (is online). Website monitoring goes deeper — it verifies page content, forms, redirects, and functionality. See our [full comparison](https://testomato.com/blog/what-is-website-monitoring/#uptime-monitoring-vs-website-monitoring). - What types of errors does Testomato detect? Testomato detects PHP debugging errors (XDebug, Tracy, Symfony), database errors (MySQL, connection issues), [HTTP status errors](https://testomato.com/blog/http-status-codes/) (500, 403, 404), blank pages, and errors from Java, Ruby, JavaScript, and Python applications. - Which meta tags does Testomato monitor? Testomato monitors page titles, meta descriptions, Open Graph tags (og:title, og:description, og:image), Twitter Card tags, and any custom meta tags or HTML elements you specify. - Can I monitor pages behind a login? Yes, Testomato can monitor authenticated pages. You can configure login credentials for pages that require authentication. - Do you check SSL certificates? Yes! [SSL monitoring](https://testomato.com/ssl-monitoring/) is enabled by default. You'll receive alerts before your certificate expires and if any SSL errors are detected. - Can I test forms? Yes, you can set up automated form testing to verify that your forms submit correctly and display proper validation messages. ## Alerts & notifications - How will I be notified of problems? Choose from Email, Slack, PagerDuty, Pushover, or Pushbullet. You can configure multiple channels and different settings per project. - How fast are the alerts? Alerts are sent within seconds of detecting a problem. We verify issues from multiple locations to avoid false alarms. - Can I pause alerts during maintenance? Yes, you can enable maintenance mode to temporarily pause alerts while you work on your site, preventing unnecessary notifications. - Will I get notified when problems are resolved? Yes, you'll receive both down and up notifications so you know when issues are detected and when they're resolved. - Can I send alerts to multiple people? Yes, you can configure team notifications to alert multiple team members when issues occur. - Are there false alarms? We verify issues from multiple locations before alerting you, which significantly reduces false positives caused by temporary network glitches. ## Pricing & billing - What payment methods do you accept? We accept all major credit cards. Enterprise customers can also pay by invoice. - Can I change plans anytime? Yes, you can upgrade or downgrade your plan at any time. Changes take effect immediately. - Is there a long-term contract? No, all plans are month-to-month. You can cancel anytime with no penalties or hidden fees. - Do you offer discounts for annual billing? Yes, annual billing comes with a discount compared to monthly payments. Contact us for details. - What's your refund policy? We offer a 30-day money-back guarantee if you're not satisfied with our service. - Do you offer custom enterprise plans? Yes, we offer custom plans for large organizations with specific needs. Contact us to discuss your requirements. Have questions?\ **We have answers**. -------------------- Can't find what you're looking for? Contact our support team at ## Start monitoring your website content and uptime with Testomato You can try it all free for 14 days with **no credit card** and **no commitment**. [Try Testomato for Free](https://testomato.com/sign-up/ "Try Testomato for Free")