Frequently Asked Questions

Everything you need to know about Testomato's website monitoring service

Getting started

What is Testomato?
Testomato is a website monitoring service that checks your site's availability, performance, and functionality 24/7. We alert you instantly when problems occur.
How do I get started?
Sign up for a free 14-day trial — no credit card required. Add your website URL and Testomato starts monitoring immediately.
Do I need technical skills?
No technical skills are needed. Our interface is designed for everyone. Just enter your URLs and we handle the rest.
Can I monitor multiple websites?
Yes! You can monitor as many websites as your plan allows. Each site is tracked as a separate project with its own settings.
Is there a free trial?
Yes, we offer a 14-day free trial with full access to all features. No credit card required to start.
What happens after the trial?
After the trial, choose a plan that fits your needs. Your data and settings are preserved when you upgrade.

Monitoring features

How often does Testomato check my website?
Uptime is checked every 15 seconds. Website content and error checks run every 5 minutes. These are among the fastest intervals in the industry.
Where are your monitoring servers located?
We monitor from multiple locations worldwide to ensure accurate results and detect regional issues. This helps avoid false positives from local network problems.
What types of checks can I configure?
You can check for uptime, HTTP status codes, page content, keywords, forms, redirects, SSL certificates, response times, and custom rules.
What's the difference between uptime and website monitoring?
Uptime monitoring checks if your server responds (is online). Website monitoring goes deeper — it verifies page content, forms, redirects, and functionality to ensure your site works correctly for visitors.
What types of errors does Testomato detect?
Testomato detects PHP debugging errors (XDebug, Tracy, Symfony), database errors (MySQL, connection issues), HTTP status errors (500, 403, 404), blank pages, and errors from Java, Ruby, JavaScript, and Python applications.
Which meta tags does Testomato monitor?
Testomato monitors page titles, meta descriptions, Open Graph tags (og:title, og:description, og:image), Twitter Card tags, and any custom meta tags or HTML elements you specify.
Can I monitor pages behind a login?
Yes, Testomato can monitor authenticated pages. You can configure login credentials for pages that require authentication.
Do you check SSL certificates?
Yes! SSL monitoring is enabled by default. You'll receive alerts before your certificate expires and if any SSL errors are detected.
Can I test forms?
Yes, you can set up automated form testing to verify that your forms submit correctly and display proper validation messages.

Alerts & notifications

How will I be notified of problems?
Choose from Email, Slack, PagerDuty, Pushover, or Pushbullet. You can configure multiple channels and different settings per project.
How fast are the alerts?
Alerts are sent within seconds of detecting a problem. We verify issues from multiple locations to avoid false alarms.
Can I pause alerts during maintenance?
Yes, you can enable maintenance mode to temporarily pause alerts while you work on your site, preventing unnecessary notifications.
Will I get notified when problems are resolved?
Yes, you'll receive both down and up notifications so you know when issues are detected and when they're resolved.
Can I send alerts to multiple people?
Yes, you can configure team notifications to alert multiple team members when issues occur.
Are there false alarms?
We verify issues from multiple locations before alerting you, which significantly reduces false positives caused by temporary network glitches.

Pricing & billing

What payment methods do you accept?
We accept all major credit cards. Enterprise customers can also pay by invoice.
Can I change plans anytime?
Yes, you can upgrade or downgrade your plan at any time. Changes take effect immediately.
Is there a long-term contract?
No, all plans are month-to-month. You can cancel anytime with no penalties or hidden fees.
Do you offer discounts for annual billing?
Yes, annual billing comes with a discount compared to monthly payments. Contact us for details.
What's your refund policy?
We offer a 30-day money-back guarantee if you're not satisfied with our service.
Do you offer custom enterprise plans?
Yes, we offer custom plans for large organizations with specific needs. Contact us to discuss your requirements.

Have questions?
We have answers.

Can't find what you're looking for? Contact our support team at support@testomato.com

Start monitoring your website content and uptime with Testomato

You can try it all free for 14 days with no credit card and no commitment.